Unless otherwise stated, all items will be made to order and will be shipped within 2-4 weeks.
Payment is due at the time of purchase.
Accepted forms of payment:
- Credit Cards
- Check (From U.S. Banks only)
- Money Order
If you choose to pay with a check or money order your order will not be processed until your payment has completely cleared.
All items will be shipped via USPS with tracking.
You will be able to select your shipping speed at checkout.
First Class: 2 - 7 business days
Priority Mail: 2 - 4 business days
Express Mail: 1 - 2 business days
First Class: 1 - 3 weeks
Priority Mail: 6 - 10 days
Express: 5 - 6 days
All items shipped via USPS priority mail will be automatically insured for up to $100. If you would like to purchase insurance for a first class package or purchase additional insurance for your order, please contact me as additional charges will apply.
*Please keep in mind that I have no control over your package once it is in the hands of USPS. I am not responsible for and cannot issue refunds or send replacements for items which have been lost or damaged in the mail. You will need to contact USPS or your local carrier if you have an issue with the delivery of your package. Lost or undelivered package claims can only be initiated for packages shipped via priority or express mail.
Refunds and Exchanges
All sales on custom made pieces are FINAL.
Nearly everything is handmade to order; by the time your receive your garment(s) I will have already devoted much of my time and materials to creating your custom piece and consequently am unable to offer monetary refunds.
If you have an issue with your order, please contact me as soon as possible for review.
Exchanges are subject to a 25% restocking fee + shipping charges + the difference in cost if you are exchanging for an item of greater value.
Alterations are $10 per item plus shipping. Please keep in mind that not all items can be altered. I can make things smaller, but I cannot make them larger. I can shorten items, but I cannot make them longer. If you ordered a size too small, I will have to make a new item for you and it will be subject to the exchange policies listed above.